Last Updated on August, 20, 2025
Arqestra (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use our products and services.
1. Information We Collect
Account & Contact Data: Name, email, company, role, and other information you provide when signing up or contacting us.
Usage Data: Logs, metadata, and interactions within our platform (e.g., task execution, system usage).
Integration Data: Information from connected systems (e.g., Outlook, SAP, SharePoint, databases) necessary to provide services.
Technical Data: Device, browser, and network information for security and optimization.
2. How We Use Information
We process data to:
Deliver and improve Arqestra services.
Automate workflows and provide insights.
Ensure security, compliance, and fraud prevention.
Communicate with you about updates, support, and services.
Fulfill legal obligations.
3. Data Sharing
We do not sell personal data. We may share information with:
Service providers who support hosting, analytics, and integrations.
Enterprise clients (where you are a user under their account).
Legal authorities where required by law.
4. Data Security
Encryption of data in transit and at rest.
Role-based access controls.
Continuous monitoring, logging, and audit trails.
5. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
6. Your Rights
Depending on jurisdiction (e.g., GDPR, CCPA), you may:
Access, correct, or delete your data.
Object to or restrict processing.
Request portability of your data.
Withdraw consent where applicable.
Requests can be made via compliance@arqestra.com.
7. International Data Transfers
Your data may be processed in jurisdictions outside your own. We use appropriate safeguards (e.g., standard contractual clauses) for cross-border transfers.
8. Updates
We may update this policy periodically. Changes will be posted with a new effective date.
9. Contact
For privacy questions or requests:
Email: compliance@arqestra.com
